In a remarkable turn of events, Lauren from San Diego—known on TikTok as Absolutely Lauren—found herself facing an unexpected dilemma.
A mysterious charge of $135 appeared on her credit card statement from a retailer she had never heard of: Olaplex.
After discussing it with her family, she confirmed her suspicions that this charge was fraudulent, spurring her into action to track down the thief.
Taking Action
Rather than immediately contacting her credit card company, Lauren adopted an innovative strategy by reaching out to Olaplex’s customer support.
She inquired whether they could provide the name and address tied to the charge.
Much to her delight, Tanya, a helpful representative, agreed to assist her.
After reviewing the pertinent details, Lauren discovered that a man named Jason from Texas had used her credit card to buy a gift set from Olaplex on Black Friday.
Reporting the Fraud
With this vital information in hand, Lauren promptly contacted her credit card issuer to report the fraudulent transaction.
In response, the company initiated an investigation into the incident.
Public Response
As Lauren shared her experience on TikTok, some viewers raised concerns about the legality of Olaplex disclosing personal information.
She clarified her position, explaining that she had informed the customer service agent of the fraudulent activity, which justified the sharing of such information and aimed to prevent further issues down the line.
While navigating identity theft can be a daunting task, Lauren’s quick thinking and resourceful mindset transformed a distressing situation into a proactive approach to reclaiming her identity.
Her story serves as a hopeful reminder that ingenuity and determination can lead to positive outcomes, even in the toughest moments.
Source: Upworthy